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Frequently Asked Questions

Q:  What positions are available and how do I apply?

A:  Use the following steps:

  • View our current job openings
  • Use the Search options to choose the appropriate criteria, and click Search.  The next page will display your results.
  • You can click on a job title to view the job details or check the boxes next to the job titles and select View Selected Jobs if you wish to view more than one opening. 
  • Below each job title will be the Department, Schedule, Shift, Hours and the Job Details for each position.  Select the appropriate application link (there may be separate links for external and internal candidates).
  • It will take you to the page to log-in or if it is your first time applying, click Apply Now to complete an Applicant Profile before advancing to the application.
  • Be sure to use the same name and SSN on your Profile as you will be using on the application.
  • You will receive a confirmation email from the system letting you know that the application was received.

Q:  What do I do if I don’t have an email address?

A:  An e-mail address is required to complete the Applicant Profile.  If you do not have an e-mail address, there are several providers available that offer free e-mail accounts including Hotmail, Yahoo, and Google.  

Q: Why is my SS# required for creating an account?

A:  The last 4 digits of your SSN are required to ensure security of your application data.  This 4 digit number as well as your first and last name, match to your application allowing you to copy your most recent application, and allows Human Resources to see a complete history of your submitted applications.

Q: Why is it important that my name and SSN match from my registration page to my application?

A:  The copy functionality will only be applied if your account information for first name, last name and SSN are an identical match to the data on your last application (for example, Joe Smith and Joseph Smith will not match).

Q:  What if I am not comfortable providing any part of my SS# when registering or applying?  How do I know your site is secure?

A:  Security is an on-going effort, and we take it very seriously. We follow “industry standard practices” to ensure that the data we are responsible to safeguard is protected. HealthcareSource® strives to be vigilant about keeping our software and hardware as secure as possible.  We have measures in place to provide a secure environment for the information we have been entrusted to protect.

Q: Why can’t I access the online application?

A: The application opens in a new window and is therefore treated by some systems as a “pop-up”.  If you have a “Pop-Up Blocker” installed on your computer, it will prevent the application from displaying. After disabling the Pop-Up Blocker, you should be able to access the application. You may reinstall the pop-up blocker after the application has been completed and successfully sent.

Q: How do I apply for more than one position?

A: Once an online application has been completed for a specific position, an applicant may select another position and log back in with the user name and password created.  Applicants will be able to Copy their most recent application information to apply to a new position. 

Q: I’m filling out the application, but don’t have all the information it asks for.  What do I do?

A: You can save your information by clicking on Save Now in the Save Your Work Often button that scrolls down the right side of the application before you Cancel out of the application.  Once you have the missing information, you may log back in with your user name and password to complete the application.

Q:  How do I complete an application that I saved when it was only partially completed?

A:  Go to any job and log in like you are going to apply for the job.  Once you click the apply link, you will receive a message to complete a partial application, or click another link to delete the partial application. 

Q: I filled out everything on the application, but I keep getting an error message. Why?

A: If you receive an error message, it may be that you are missing required information. A pop-up message will indicate which fields are missing so you may complete the information and submit the application.  However, if the error does not indicate missing information, please use the Send Error to Support link to send a detailed email explaining the issue you are having and someone will contact you. Frequently use the Save Your Work Often button that scrolls down the right hand of the application to help prevent losing any data should an error occur.

Q: How do I know if my online application went through?

A: Once you’ve submitted the application, you will receive an email notification from, thanking you for applying.

Q:  I didn’t receive an email after I submitted my application.  Did you receive my application?

A:  Log in & click on the Application History tab to see if your application is listed there.  If it is not, you will need to re-apply.  Be sure that your email address is typed in correctly. 

Q:  Why can’t I use the copy feature when I want to submit an additional application?

A:  Use the following steps:

  • The information on your application must identically match your account information.  You can modify your account information clicking on Log In Now from the Job Openings page. 
  • Once you’re logged into your account, click on the My Account tab. 
  • Modify your First Name and your Last Name to identically match the information on your application. 
  • If the Last 4 Digits of SSN do not match you will need to contact the Human Resources office.

Q:  The system says I have reached my application maximum limit.  What does this mean?    

A:  You have applied for 10 positions in the last 30 days, the maximum applications that we allow. 

Q: How do I change my username or password?

A:  Use the following steps:

  • Go to the job search page and click on Log In Now 
  • Enter your login information.   
  • Once you log in and can view the tabs in your profile, click on the My Account tab.   
  • The username cannot be edited; however, you can create a new password and save the changes. 

Q: What happens if I forget my password?

A:  Use the following steps:

  • If you forget your password, click on Forgot User Name or Password
  • Enter your first name, last name, and the last 4 digits of your Social Security Number.
  • Answer the security question that you set up when you created your profile.
  • You can have your password e-mailed to you or you can have it display on the screen.

Q: Once I submit an application, can I edit it?

A: Once you submit an application, it is saved in a document for Human Resources to review and cannot be edited. 

Use the following steps:

  • If you registered in the system before applying, you can try applying again and will see an option to copy your previous application, which will save you from having to complete the entire application again. 
  • Choose this option, edit your information on the application accordingly, and submit the application. 
  • You may receive a message letting you know you have already applied.  We only accept one application for each posted position.   If your information has changed, you may advise the recruiter at the time of an interview. 

Q:  What is the preferred format for cutting and pasting resumes into the application?

A:  Use the following steps:

  • It is recommended to cut and paste your resume into the application by using Notepad.   Notepad will submit your application as text only and will not conflict with word processing code e.g. Microsoft Word or WordPerfect formatting and the application code (HTML).  Open your Notepad usually in your Accessories folder on your system. 
  • Take your resume and highlight all of the data, then hold down the CTRL and C.
  • Go over to your Notepad and hold down the CTRL P keys to paste.
  • You can save the document from your notepad.  It will show up as a .txt file.

Q:  What do I do if I want to submit an application but I do not see the job I am looking for?

A:   Use the following steps:

  • Job Agent will allow you to select jobs that interest you from a list of job titles that are sorted by job category.  To sign up, click on Log In Now from the Job Openings page. 
  • Once you’re logged into your account, click on the Job Agent tab
  • Click on Set Up Job Agent Now
  • Mark each job title you are interested in.  When the selected Job Titles are posted you will receive an email informing you of the opportunity.  You will then be able to navigate to the website and apply for the opening.

Q:  How do I access my Onboarding paperwork?

A:  You will receive an email notification from Human Resources with a link to login to view the forms.  If you have any trouble with the email link or the instructions, use the following steps:

  • Go to the Job Search page, click on Log In Now
  • Once you are logged in, click on the New Hire Paperwork tab.
  • View the list of the forms that need to be completed. 
  • If the New Hire Paperwork tab is not viewable, contact Human Resources.

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