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Visitor Resources 

At Palos, it is important to us that patients and visitors experience quality care and excellent customer service, in a healing and caring environment.

Visiting Hours

At Palos, we take very seriously our patients' rights to privacy and personal safety. Hospital visiting hours reflect that concern, and we ask friends and family to respect these guidelines as well.

Medical Surgical Unit

General visiting: 10 a.m. to 8:30 p.m. daily.

Patients are allowed only two visitors at any one time. Because of the privacy medical-surgical patients require, children under age 12 may visit only on Sundays and holidays, and must be accompanied and supervised by an adult. No child will be allowed to visit if he or she has a known infectious disease or exhibits any indication of sickness, such as cough, runny nose, fever or rash.

Intensive Care and Coronary Care Units

Visiting is based on individual patient needs and conditions. Family members may visit any time, except between the hours of 7 a.m. and 8 a.m., 3 p.m. and 4 p.m., 11 p.m. and midnight, and during emergency procedures. A sign is posted on the unit door with this information. There can be only two visitors in a patient's room at the same time. Children must be age 12 or older.

Cardiovascular Care Unit

The Cardiovascular Care Unit (CVU) has individualized visiting. Family members may visit the patient based on the individual patient’s needs and condition. Visitation may be restricted in order to allow the patient to have sufficient rest and sleep periods. Please talk with your loved one and nurse to decide upon appropriate time frames. Visiting will be restricted at report times:  7:00 a.m. - 8:00 a.m. and 7:00 p.m. - 8:00 p.m. and during emergency procedures. Visiting is limited to 2 visitors per patient and children must be over the age of 12.

Maternity Unit

Visiting During Labor and Birth 

The father, primary support person, and siblings of the new baby may be present during labor and birth. Siblings attending the birth must be accompanied by an adult who is neither the father nor the primary support person. Collaboration must be conducted between the patient, nursing management and the physician for any additional family members requesting presence at delivery. Other family members may wait in the Family Lounge.

Visiting Beginning Two Hours After Birth

Fathers may visit 24 hours a day. Each father will receive an identification band that matches the baby's. Grandparents and siblings of the newborn may visit any time in the first two hours after delivery and between 10 a.m. and 8:30 p.m. during the remainder of the post-partum stay. Grandparents and siblings of the newborn will receive identification bands to wear. Other family and friends may wait in the Family Lounge and visit two at a time from 10 a.m. to 8:30 p.m. Other family and friends must be at least 12 years old and should obtain a visitor pass from the front lobby.

Oncology Unit

There is 24-hour visitation for adults and children age 12 and older. Visitation by children under age 12 must be arranged through your nurse.

Pediatric Unit

Visiting hours are available for parents, legal guardians, siblings and other individuals designated by the parents. Contact the Pediatric Unit for more information.

Ambulatory Care Services

(Emergency Department and Outpatient)
Visiting is limited in treatment areas based on requirements of regulatory agencies, needs of the patients and patient privacy.

Critical Patients

Patients who have been classified as in "critical condition" may receive two visitors at any time.

Surgical Patients

Patients who are to undergo surgery may receive two visitors at any time on the day of surgery.

Holiday Visiting

Visiting on select holidays is from 10 a.m. to 8:30 p.m. and is restricted to two visitors at a time. Holiday visiting applies to the following:

  • New Year's Day
  • Easter
  • Mother's Day
  • Memorial Day
  • Father's Day
  • Fourth of July
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day

Restricted Visiting

There are times when a patient's health or safety requires that visitor contact is limited. For any questions about such restrictions, call the Information Desk at (708) 923-8631.

Parking

Visitors should follow signs to the west visitors parking lot, located closest to 80th Avenue, and use the main entrance, except between 9 p.m. and 5 a.m., when visitors should enter through the Emergency Department.

Cafeteria

Visitors can purchase hot meals in the Cafeteria on the ground floor at the following times:

Breakfast

6:15 to 9:30 a.m.

Lunch

11 to 11:30 a.m. and 1 to 2 p.m.

Dinner

5 to 7 p.m.

We've set aside these times so that you'll be able to dine comfortably and avoid peak employee crowds in the Cafeteria.

Vending Machines

Vending machines are available around-the-clock in the annex room near the Cafeteria and on the ground floor of the Ambulatory Care Center.

Chapel

The chapel is located in the Main Lobby and is always open. For more information or to talk to a Chaplain or Pastoral Associate, call (708) 923-4029.

ATM

An automatic teller machine (ATM) is available 24 hours a day on the ground floor adjacent to the cafeteria for cash withdrawals and cash transfers. Depending on your bank, you might be assessed a service charge for using this teller machine. It is not equipped to accept deposits or payments.